EFFECTIVE DATE: NOVEMBER 2023
Who We Are and How You Can Contact Us
We are Peter Bowen Homes and we are based in Victoria, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site.
This Privacy Policy applies to the products and/or services we provide on our Site peterbowenhomes.com.au and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth). It constitutes part of our Website Terms & Conditions.
This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites (e.g. Instagram, Facebook, Pinterest, Twitter, YouTube). Their privacy policies will apply.
You can contact us for privacy-related questions by completing the form at https://www.peterbowenhomes.com.au/contact/.
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act 1988 (Cth), Australian Privacy Principles), and if applicable, the EU General Data Protection Regulation (GDPR).
Our Role in Your Privacy
If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.
Our Responsibilities
We determine how and why your data is processed. We do not sell or rent your details to third parties. We are committed to protecting your privacy and making clear how we use the data we collect.
Your Responsibilities
If you provide us with any data relating to a third party, you confirm you have the right to authorise us to process that data on your behalf.
When and How We Collect Data
We collect data from the moment you visit our Site, including:
- Completing a form or setting up an account
- Purchasing a gift card, course, webinar, product or service
- Interacting with us on social media
- Filling out sign-up forms, landing pages, or sending messages/emails
- Participating in promotions, giveaways, events or surveys
- Accepting our cookies and tracking technologies
- Voluntarily submitting your data
Types of Data We May Collect
- Contact details (name, address, email)
- Financial information (e.g. bank details for purchases)
- Your business name and its history (sometimes)
- Data about the products or services you purchase
- Data relevant to the services we provide
- Data relating to your attendance at our events
- Device and usage data (IP address, login, browser, time zone, etc.)
- Site interaction data (clicks, views, time spent, etc.)
Use and Disclosure of Your Data
We use your data for purposes including:
- Operating our Site and providing products/services
- Customer support and tracking purchase history
- Fraud prevention
- Improving your experience and our services
- Market research and feedback
- Providing relevant offers and marketing (with consent)
- Monitoring compliance with our Terms and Conditions
We may also disclose your data:
- As required by law
- With your consent
- Within our business
- To send marketing material (with consent)
- For promotions and giveaways
Google Analytics
We use Google Analytics for functions like display advertising and remarketing. It uses cookies to serve relevant ads based on past visits. You can learn more or opt-out via Google settings.
Facebook Insights
We use Facebook Insights to track engagement and improve our Facebook page. This helps us understand user interaction and enhance our products and services. Review Facebook’s privacy policy and control your ad preferences accordingly.
Choosing Not to Provide Personal Data
You can browse our Site without providing personal data. However, we won’t be able to provide products or services without it.
Turning Off Cookies
Cookies help improve functionality and marketing. You can turn them off via your browser settings. Visit www.allaboutcookies.org for guidance.
Marketing
We will always obtain your consent before using your data for marketing. You can opt out at any time by:
- Using our contact form
- Clicking the “unsubscribe” link in our emails
Your Rights
You may contact us at any time to exercise your rights via our Site’s contact page.
Accessing Information We Hold About You
We will respond to information requests within 30 days unless it affects others’ rights. We will explain if we cannot comply.
Inaccurate Information
You may request corrections to any inaccurate data we hold about you.
Objections to Profiling or Automated Decisions
We may use your data to tailor communications. We do not use it for fully automated decisions affecting you.
The Right to Be Forgotten
You may request deletion of your personal data, except data we must retain for legal reasons.
Making a Complaint
If you have concerns about your data, please contact us. If unsatisfied, you may escalate to the Office of the Australian Information Commissioner.
Security of the Data We Collect
We take data protection seriously with measures including:
- Password protection
- Secure third-party storage providers
- Restricted access
- PCI DSS-compliant payment providers
We do not store your payment details.
Where We Store Data
We use Australian-based service providers. If data is transferred overseas, we ensure similar protections are in place.
How Long We Store Data For
We retain data as long as necessary. For purchases, this includes time required for tax/invoicing. Once no longer needed, data is deleted or anonymised.
Third Parties Who Access Your Data
We may share data with:
- Group companies
- Suppliers and service providers (e.g. payment processors)
- Professional advisors
- Fraud prevention services
- Law enforcement authorities
- Platforms such as Stripe, PayPal, Xero, Shopify
- Marketing platforms such as Facebook, Instagram, Google Ads
- Tools like Leadpages, Teachable, Zoom, MailChimp, etc.
Age of Consent
You must be the age of majority in your State/Territory to use our Site. We do not knowingly collect data from minors.
Cookies and How to Block Them
Cookies help us improve services. They don’t harm your system. You can disable them via your browser settings. Visit www.allaboutcookies.org for more.
Web Beacons
We may use web beacons in emails to track open rates and link clicks. You can opt out of our emails at any time using the “unsubscribe” link.
Governing Law
This Privacy Policy is governed by Australian law.
Updates to Our Privacy Policy
We may update this Privacy Policy occasionally. Check the “Effective Date” at the top to confirm you have the latest version.